The common problem handling process of Kunlun Tongtai touch screen

Create Date: 2024-8-30 12:03:23|Source: Kunlun Tongs/MCGS

1. Clear the configuration engineering password process

(1) Record customer information: including the name of the unit, the name of the customer, the contact number, ask the customer for the configuration project and require the customer to provide the certificate with the official seal and the purchase channel;

Attestation File Format:

Our company is XXX, the configuration project is developed by our company with Beijing Kunlun Tongshi MCGS software, the copyright is owned by our company, and the copyright dispute has nothing to do with Beijing Kunlun Tongtai Company.

(2) Send the customer's configuration engineering and supporting documents as attachments and send them to support@ mcgs.com.cn by email

The email content template is as follows:

Hello!

If the password of the customer's configuration project is lost, the application for clearing the code, the configuration project and the supporting documents are shown in the attachment.

Customer information: customer name, contact number, unit title.

2. Registration code application process

(1) Record customer information (including unit title, customer name, contact number, and email address), and require customers to obtain TPC's serial number, number, and TPC type

(2) Send customer information, screen number, type, and serial number by e-mailsupport@mcgs.com.cn

The email content template is as follows:

Hello!

If the customer registration code is lost, apply to generate the registration code.

Screen type: TPC1063E

Serial number: 95289130B371300656B39195 There is no limit to the number of points

Ref: 1052020081002936

Customer information: name, phone number, company title.

3. Hardware rework process

(1) Contact the sales agent in the corresponding region;

(2) Submit customer information (including unit title, customer name, contact number, delivery address), TPC type, number, and specific problem description information to the agent.
The common problem handling process of Kunlun Tongtai touch screen

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