Advantech motherboard - troubleshooting when the board is not recognized for installation

Create Date: 2024-8-30 12:03:23|Source: Advantech/Advantech

Troubleshooting if the board is not recognized during installation

Platform: IPC-610H Motherboard: AIMB-769VG OS: XP Pro Board: PCI-1612*2 PCI-1747*1

Driver: DAQNavi

Fault phenomenon: One PCI-1747 card and two PCI-1762 cards are used in the chassis at the same time, the PCI-1747 card can work normally in all PCI slots, and the PCI-1762 card can only work normally in the second PCI slot, and cannot be recognized on other slots.

Solution:

1. Some PCI slots cannot work, and I suspect whether there is a problem with the PCI slots of the motherboard, and the problem cannot be solved by replacing the motherboard

2. Check the drivers installed by the customer, and find that the drivers installed by Device Manager and DAQNavi at the same time, there may be a problem, uninstall all the original drivers, and reload the DAQNavi driver, the problem cannot be solved

3. If you suspect that the PCI-1762 board itself is faulty, change the two PCI-1762 to another non-AIMB-769 motherboard machine for testing, and all PCI slots can work normally, indicating that the hardware of the board itself is fine

4. According to the previous test, on the AIMB-769 motherboard, PCI-1747 is normal on all PCI slots, and when replacing the motherboard, PCI-1762 can still only be used normally on the second PCI slot, other slots are not recognized, PCI-1762 hardware is also normal, and the driver is no problem? Wonder if there is a compatibility issue with PCI-1762 and AIMB-769 motherboards?

5. At this time, the user feedback that the installed XP system is a ghost image installation found on the Internet, and it is doubtful that there will be a problem with PCI resource allocation caused by system problems, and the above phenomenon occurs. So I reinstalled the pure version of XP OS, and then loaded the DAQNavi driver, and the test board worked normally on all PCI slots, and the problem was solved

Analysis: At first, because PCI-1762 worked fine on one of the PCI slots, there was no suspicion of OS problems. However, if you use the online ghost system, the ghost image may load some unknown components and programs, which will cause problems in allocating PCI resources after installation.
Advantech motherboard - troubleshooting when the board is not recognized for installation

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